Refund policy

Refunds & Returns

All items on our website are final sale. We are unable to accept returns for items from our drop-ship companies, i.e. apparel, phone cases, tote bags, and posters. Please ensure that you choose the correct size and product that you want. Unfortunately, we are unable to accept cancellations or returns after a purchase has been made. 

By purchasing a pre-order item (paint-by-numbers & handmade sketchbooks), you acknowledge that it is not eligible for cancellation or return. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please email us at katehickmanart@gmail.com with photos of the damaged item., your packing slip, or your order confirmation that is sent to your email upon purchase.