Shipping policy

Updated USPS Notification (Holidays):

The USPS has rolled out delays in their first-class package service to add an additional 2 days. If you need your package more urgently, we encourage you to use Priority or Express as a shipping option. This roll-out also signifies that west coast customers will experience longer delays. 

In order to receive your package as close to the holiday season as possible, place your order on or before November 1. 

COVID-19 Shipping Policy: 

If your package gets lost in transit, please email me at katehickmanart@gmail.com and I will do my best to work with the shipping companies to ensure it arrives. 

Due to the pandemic, customers could experience longer shipping times of up to 60 days. If after this time, you still have not received your item, please email me at katehickmanart@gmail.com and I will work with you on locating your package, or replacing it. 

Expect longer shipping times around the holiday season. I cannot guarantee delivery by Christmas for any purchases due to the pandemic and work shortage, but I encourage you to order before December 11th if you wish to receive the item as close to the day as possible. 

The purchaser is responsible for notifying a change of address if they placed a pre-order under an old address.